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      Help

To view a live video Webcast, you need the Microsoft's Windows Media Player.
To make sure you have what you need, follow the steps below:

  1. Check to see that you have an updated version of the RealPlayer or the Windows Media Player by clicking on the appropriate link below:
    Test Your Windows Media Player
    If the audio and video played, you are ready to participate in the Webcast.     

  2. If you need to download and install a free media player, go to the preferred site below and follow the on screen directions
    Download and Install the Windows Media Player

    Once you have downloaded and installed the player, try the test link again.
    If the audio and video played, you are ready to participate in the Webcast.

  3. If you are having trouble viewing the test clips above and you are accessingthe webcast through your organization's network, have your network administrator help troubleshoot the problem using the information provided by the provider of the Media Player.
    Tech Support for Windows Media Player

  4. Webcast Technical Support - If you are not having success with the information available from Microsoft, you can contact our technical support. You can call Amanda Bailey at GreenTreks at (215) 545-5880 or at techsupport@greentreks.org.

Still have questions or problems? Email us at techsupport@greentreks.org.




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